Empathizing with the End User : Effect of Empathy and Emotional Intelligence on Ideation

Trait emotional intelligence and evoked empathy may help in a task where emotion-evoking source material is utilized to ideate solutions and services for the end-user. Participants of the current study read life stories of different persons, with perspective-taking instruction to evoke either high or low empathy. The reading was followed with ideation tasks, first identifying problems that the person of the story is facing, and then creating initial ideas for products or services to help with these problems. The perspective-taking empathy manipulation had an expected effect to the self-reported state empathy; however, it did not have an effect on the performance in the ideation tasks. Trait emotional intelligence was related to the detection of the problems and to the generating of more ideas. The results imply that emotional intelligence may be beneficial in ideation process where perspective of the customer or end user has to be considered.Peer reviewe

Reflections on the Use of Psychophysiology in Studying Reading on Digital Media

This study reports the results of an experiment for studying the reading experience on digital media using frontal electroencephalographic (EEG) alpha asymmetry, an index of approach/withdrawal motivation. Natural reading of a newspaper on the traditional print medium and a tablet computer were compared. Reading the print newspaper induced relatively greater left frontal cortical activation, suggesting higher approach motivation during reading on paper than on a tablet. The observed differences are moderated by individual differences in personality type (BIS/BAS scales), reading style, and experience with a tablet computer. BAS Drive and Fun Seeking subscales showed a significant negative effect on frontal EEG asymmetry when reading on tablet; increases in the Drive and Fun Seeking scores predicted lower approach motivation. In addition, the analysis of reading profile and demographics showed that focused readers experienced greater approach motivation during reading the print newspaper and a higher experience with a tablet computer was not found congruent with higher approach motivation during reading on a tablet. Implications for information systems research and design practice are discussed

Ethnicity, minority status, and inter-group bias : A systematic meta-analysis on fMRI studies

Introduction This meta-analysis investigated (1) whether ethnic minority and majority members have a neural inter-group bias toward each other, and (2) whether various ethnic groups (i.e., White, Black, and Asian) are processed in the brain differently by the other respective ethnicities.Methods A systematic coordinate-based meta-analysis of functional magnetic resonance imaging (fMRI) studies was conducted using Web of Science, PubMed, and PsycINFO (altogether 50 datasets, n = 1211, 50.1% female).Results We found that ethnic minority members did not show any signs of neural inter-group bias (e.g., no majority-group derogation). Ethnic majority members, in turn, expressed biased responses toward minority (vs. majority) members in frontal, parietal, temporal, and occipital regions that are known to be involved in e.g., facial processing, attention, and perspective-taking. We also found differences in neural response patterns toward different ethnic groups (White, Black, and Asian); broadest biases in neural response patterns were evident toward Black individuals (in non-Black individuals). Heterogeneity was mostly minor or low.Discussion: Overall, the findings increase understanding of neural processes involved in ethnicity perception and cognition as well as ethnic prejudices and discrimination. This meta-analysis provides explanations for previous behavioral reports on ethnic discrimination toward minority groups.Peer reviewe

Anticipation of aversive visual stimuli lengthens perceived temporal duration

Subjective estimates of elapsed time are sensitive to the fluctuations in an emotional state. While it is well known that dangerous and threatening situations, such as electric shocks or loud noises, are perceived as lasting longer than safe events, it remains unclear whether anticipating a threatening event speeds up or slows down subjective time and what defines the direction of the distortion. We examined whether the anticipation of uncertain visual aversive events resulted in either underestimation or overestimation of perceived duration. The participants did a temporal bisection task, where they estimated durations of visual cues relative to previously learnt long and short standard durations. The colour of the to-be-timed visual cue signalled either a 50% or 0% probability of encountering an aversive image at the end of the interval. The cue durations were found to be overestimated due to anticipation of aversive images, even when no image was shown afterwards. Moreover, the overestimation was more pronounced in people who reported feeling more anxious while anticipating the image. These results demonstrate that anxiogenic anticipation of uncertain visual threats induce temporal overestimation, which questions a recently proposed view that temporal underestimation evoked by uncertain threats is due to anxiety.Peer reviewe

Economic decision-making in free-to-play games : A laboratory experiment to study the effects of currency conversion

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Time to imagine moving: Simulated motor activity affects time perception

Sensing the passage of time is important for countless daily tasks, yet time perception is easily influenced by perception, cognition, and emotion. Mechanistic accounts of time perception have traditionally regarded time perception as part of central cognition. Since proprioception, action execution, and sensorimotor contingencies also affect time perception, perception-action integration theories suggest motor processes are central to the experience of the passage of time. We investigated whether sensory information and motor activity may interactively affect the perception of the passage of time. Two prospective timing tasks involved timing a visual stimulus display conveying optical flow at increasing or decreasing velocity. While doing the timing tasks, participants were instructed to imagine themselves moving at increasing or decreasing speed, independently of the optical flow. In the direct-estimation task, the duration of the visual display was explicitly judged in seconds while in the motor-timing task, participants were asked to keep a constant pace of tapping. The direct-estimation task showed imagining accelerating movement resulted in relative overestimation of time, or time dilation, while decelerating movement elicited relative underestimation, or time compression. In the motor-timing task, imagined accelerating movement also accelerated tapping speed, replicating the time-dilation effect. The experiments show imagined movement affects time perception, suggesting a causal role of simulated motor activity. We argue that imagined movements and optical flow are integrated by temporal unfolding of sensorimotor contingencies. Consequently, as physical time is relative to spatial motion, so too is perception of time relative to imaginary motion.Peer reviewe

Not My Problem : Vicarious Conflict Adaptation with Human and Virtual Co-actors

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Information gain modulates brain activity evoked by reading

The human brain processes language to optimise efficient communication. Studies have shown extensive evidence that the brain's response to language is affected both by lower-level features, such as word-length and frequency, and syntactic and semantic violations within sentences. However, our understanding on cognitive processes at discourse level remains limited: How does the relationship between words and the wider topic one is reading about affect language processing? We propose an information theoretic model to explain cognitive resourcing. In a study in which participants read sentences from Wikipedia entries, we show information gain, an information theoretic measure that quantifies the specificity of a word given its topic context, modulates word-synchronised brain activity in the EEG. Words with high information gain amplified a slow positive shift in the event related potential. To show that the effect persists for individual and unseen brain responses, we furthermore show that a classifier trained on EEG data can successfully predict information gain from previously unseen EEG. The findings suggest that biological information processing seeks to maximise performance subject to constraints on information capacity.Peer reviewe

How bodily expressions of emotion after norm violation influence perceivers’ moral judgments and prevent social exclusion : A socio-functional approach to nonverbal shame display

According to a socio-functional perspective on emotions, displaying shame with averted gaze and a slumped posture following a norm violation signals that the person is ready to conform to the group’s moral standards, which in turn protects the person from social isolation and punishment. Although the assumption is intuitive, direct empirical evidence for it remains surprisingly limited and the mediating social-psychological mechanisms are poorly understood. Therefore, three experimental studies were conducted to investigate the social function of nonverbal displays of shame in the context of everyday norm violations. In Study 1, participants evaluated ten different expressions of emotion in regard to their affective valence, arousal, dominance, as well as social meaning in the context of norm violations. Displays of shame and sadness were seen as the most similar expressions with respect to the three affective dimensions and were perceived to communicate the perpetrator’s understanding of the group’s moral standards most effectively. In Study 2, participants read vignettes concerning norm violations and afterward saw a photograph of the perpetrator displaying nonverbal shame, sadness or a neutral expression. Perpetrators’ displays of shame and sadness increased perceived moral sense and amplified the observers’ willingness to cooperate with the perpetrators. However, neither display weakened the observer’s willingness to punish the perpetrator. In Study 3, the perpetrator was shown to display shame, sadness, anger or a neutral expression after getting caught at mild or severe norm violation. The results replicated previous findings but revealed also that the social effects of shame and sadness displays on punitive and cooperative intentions were mediated by different social appraisals. For example, display of shame uniquely reduced punitive intentions by increasing the perpetrator’s perceived moral sense, whereas expressions of both shame and sadness evoked empathy in the observers, which in turn reduced the punitive intentions. These results give support to the assumption that nonverbal shame displays serve a unique social function in preventing moral punishment and social exclusion. However, this support is only partial as the social functions of displaying shame are largely parallel to those of expressing sadness in the situation.Peer reviewe